How will I know when my order has been shipped?
Once an order has been shipped you will be notified by email. In certain cases, some orders will be shipped partially which will be made clear on your shipping email. For larger orders that require white glove delivery, we will contact you to organise a suitable delivery time.
Do you deliver outside of Mainland UK?
We do deliver outside of the UK mainland.
What about access requirements?
It is your responsibility for ensuring that items you order can be delivered to your property and room of choice, with safe and reasonable access from the public highway to the place of delivery. Our delivery team will deliver up to the first-floor level only. We cannot deliver above this level unless there is suitable lift access.
Will it fit?
We want you to live happily ever after. To keep things laid-back and relaxed on delivery day, we suggest you double-check the dimensions before placing your order. That way you'll have the peace of mind that our delivery team will be able to fit it through your front door and squeeze around any tight hallways, stairs or landings.
Where is my order?
Leave us your mobile number at checkout to receive live delivery updates for small items from our courier.
If you would prefer not to leave your mobile number, don’t worry!
You can find your tracking number in your dispatched email.
In the unlikely event that your order fails to arrive, please contact us and we will be happy to help you.
I live close to your location in Liverpool can I collect/return my order from/to you directly?
Unfortunately, we cannot accept collections or returns of orders from our customers directly in our Warehouse/office.
What if an item is out of stock?
In the rare instance that an item is out of stock with both us and our supplier, we may not be able to deliver your item to you within the timeframes estimated above. If this is the case, we will contact you to let you know when the item is estimated to be available. When the item arrives at our warehouse, we will contact you to
If you have any other questions, email us at firstname.lastname@example.org